Refunds are handled per product. This page explains where to find the rules for each of our products and how to get help if you are unsure.
1. How refunds work at The Heavy Apps
The Heavy Apps Inc ("The Heavy Apps", "we", "us") publishes digital products. This page is the company-level Refund Policy. It applies to our corporate website at theheavyapps.com and explains where to find the refund rules for each product.
Each product has its own Refund Policy. Refund eligibility, time limits, and the way to request a refund depend on the product and the plan you bought, and are set out in that product’s own Refund Policy. That document — not this page — is the one that applies to your purchase, and it forms part of the terms you accepted when you bought. You can find it on the product’s website, inside the product, and at checkout.
2. The corporate website
The corporate website does not sell products, subscriptions, or any other paid service, and it does not charge fees. No refund is therefore available or needed for the use of the website itself.
3. Requesting a refund for a product
To request a refund, follow the steps in the Refund Policy of the product you purchased. If you are not sure which product or plan you were charged for, or you cannot find the right policy, email support@theheavyapps.com and include:
- the email address used for the purchase;
- the date and amount of the charge, and the last four digits of the payment card or the payment method used;
- a short description of the request.
We will identify the product concerned and either handle the request or direct you to the right place. We aim to reply within 5 business days.
4. Payments and processing
Payments for our products are handled by third-party payment processors. If a refund is approved, it is returned to the original payment method. Processing times depend on your bank or card issuer and are outside our control; they commonly take several business days to appear on your statement.
5. Disputes and chargebacks
If you have a problem with a charge, please contact us first so we can resolve it quickly. Opening a payment dispute does not stop us from reviewing the underlying request, and we may provide the payment processor with information needed to respond to a dispute.
6. Your statutory rights
Nothing in this page or in a product’s Refund Policy limits any refund, cancellation, or withdrawal rights that you have under mandatory consumer protection laws where you live.
7. Changes to this policy
We may update this page from time to time; the effective date at the top shows the latest revision. Changes to a product’s Refund Policy are made in that product’s own document and follow the rules stated there.
8. Contact us
The Heavy Apps Inc, 30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: support@theheavyapps.com